Policies 2018-05-31T10:59:31+00:00

Policy statement

YMCA Northumberland will construct, maintain and support policies and procedures that all those that wish to benefit from our services and community, regardless of their physical or mental capability, are able to do so.

Feedback process

YMCA members — including participants, customers, parents, donors, contractors or other members of the public — are encouraged to bring forward complaints, concerns or compliments, and to make suggestions on ways to improve programs and services and their YMCA experience. Please provide feedback in person to a YMCA employee, by email, telephone or by regular post mail to:

YMCA Northumberland
Attn: Manager, Administration and Human Resources
339 Elgin Street West
Cobourg, ON K9A 4X5
Email: lcaffin@ymcanorthumberland.com
Tel: 905-372-4318 ext. 306

The Manager, Administration and Human Resources will refer any accessibility-related questions or concerns to the accessibility team, who will work with senior managers to respond. All other feedback and complaints received shall be referred to the appropriate YMCA program manager for handling.

Accessibility and Community Inclusion

YMCA Northumberland has an established ideological imperative to continually strive and adapt, in an effort to build towards the most inclusive and vibrant community possible. Building YMCA Northumberland’s capacity to include as many people in our community as possible, and explicitly outlining our mission to build this capacity for those in our community who are presented with an added barrier to equal inclusion, is an important step in this process. As such, YMCA Northumberland is expressly committed to instituting and upholding the standards laid out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) as a means of embodying the highest standards of inclusion.